Replacement/ Return Policy by jisora.com
In 5 days except the following:
- Products perishable in nature
- Gift Certificates
- Items that have been used or opened
- Any item not returned in the condition it was received.
- Any item received by us in a damaged condition.
- Items sourced or delivered outside India.
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
- the item may be damaged during transit
- or there might be a manufacturing defect
- or that a wrong item is delivered to you
In only such cases as given above, we will replace the item at no extra cost, provided that the request for replacement/return of an item is made within the stipulated time frame as given below. No returns or replacements will be allowed after the order is processed, except for the reasons given above.
To get a replacement, email us your Order Number and the Reason for returning. Only after receiving our confirmation for the return, you are requested to send the item back to us. We will then arrange for the replacement of the item through our logistics partner. We shall not be responsible for any items sent to us for return/replacement without our confirmation.
Our Return Policy:
- The replacement request must be made within 5 days of purchase and must not be part of the above list
- There are no extra shipping charges for the delivery of replacement items for the reasons mentioned above.
- In case of a replacement, our logistics partners will attempt delivery of the items thrice. In case the delivery is not executed during all three attempts, due to the recipient not available / premises locked, etc., the customer shall still be charged for the order.
- In case of perishable items or custom-made non-perishable items, neither jisora.com nor our enabling partners will be able to accept any returns or replacement of such items.
Refund Policy by jisora.com
Cases of goods unavailability or service problem:
- If the item sent for replacement is not available, we will try to give you the best possible alternatives, but in the end choice of customer will be final
- If the order is confirmed by us and the order is not able to ship the product on time, then we give refunds to the customer if the customer demands
- 100% refund will be given if product is not available or the vendor is not able to ship the products
- For courier products, If the delivery address is outside the service area, then only a 100% refund will be given.