As a Customer Care Executive at Jisora, you will be the frontline representative of our brand, responsible for delivering personalized and responsive assistance to our valued customers. Your role will involve addressing inquiries, resolving issues, and ensuring a seamless shopping experience that exceeds expectations. With your passion for customer service and strong communication skills, you will play a pivotal role in building and maintaining positive relationships with our clientele.

Responsibilities:

1. Customer Support: Respond promptly and courteously to customer inquiries via phone, email, chat, and social media channels, providing accurate information and assistance.
2. Order Management: Assist customers with order placement, tracking, modifications, cancellations, and returns, ensuring timely resolution and customer satisfaction.
3. Product Knowledge: Develop a comprehensive understanding of our product offerings, including features, specifications, and sizing, to provide informed recommendations and assistance to customers.
4. Issue Resolution: Address customer concerns, complaints, and escalations in a proactive and empathetic manner, striving to resolve issues promptly and effectively.
5. Quality Assurance: Conduct follow-up communication with customers to ensure satisfaction and gather feedback for continuous improvement of products and services.
6. Cross-functional Collaboration: Collaborate with internal teams, including logistics, inventory, and sales, to coordinate order fulfillment and address customer-related challenges and opportunities.
7. Documentation: Maintain accurate records of customer interactions, transactions, and inquiries using CRM software, ensuring data integrity and confidentiality.
8. Customer Engagement: Proactively engage with customers through outbound communication initiatives, such as surveys, promotions, and loyalty programs, to foster brand loyalty and retention.
9. Knowledge Sharing: Stay informed about industry trends, product updates, and company policies, sharing relevant information with customers and team members as needed.
10. Continuous Improvement: Identify opportunities for process improvement and efficiency gains within the customer care function, contributing ideas and feedback to enhance the overall customer experience.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or related field preferred.
• Proven experience in customer service or a similar role, preferably in the retail or fashion industry.
• Excellent communication skills, both verbal and written, with a customer-centric approach.
• Strong interpersonal skills and the ability to empathize with customers' needs and concerns.
• Proficiency in computer applications and CRM software for managing customer interactions.
• Ability to multitask, prioritize, and work effectively in a fast-paced environment.
• Attention to detail and accuracy in data entry and documentation.
• Positive attitude, resilience, and a willingness to go above and beyond to ensure customer satisfaction.
• Fluency in multiple languages, particularly English and Hindi, is advantageous.