Return and Exchange Policy
We are committed to make your shopping experience as fuss-free and enjoyable as much as possible. Please read through the following terms & conditions prior to making a purchase.
Making a purchase indicates that you have acknowledged, understood, and agree to adhere to the following terms and conditions.
Return or exchange request will only be allowed within 5 days from the date of delivery.
Return or Exchange request can be placed from the ‘Return or Exchange’ option at the footer of the website or through this link directly. https://jisora.com/apps/return_prime
In case of a return, the amount will be refunded either to the original payment method used for the purchase or to the account details provided by you at the time of the refund request.
In case of exchange, if you select an item with a higher value compared to the item you're exchanging, we will ask you to pay the price difference. In case the value is lower, we will refund you with the difference.
Only after receiving our confirmation for the return, we will schedule a pickup for the order within 1-3 business days of placing the request with no additional costs.
Usually we receive the product in 6-7 days. On receiving, within 2-3 days we will issue the refund or dispatch the exchanged product if all conditions are met.
If the item requested for exchange is not available, we will try to give you best possible alternatives or issue a refund for the same.
This process usually takes 10-15 business days.
Once an order has been exchanged, it cannot be returned or exchanged again.
We do not accept return or exchange for international orders.
Items purchased during the Black Friday Sale (28th November to 2nd December 2024) are not eligible for returns or exchanges.
All Items are eligible for return and exchange except following :
- Mystery Products
- Gift Cards
- Customised Products
In order for the product to be eligible for return or exchange make sure that these following conditions are met:
- Product must be returned in its original packaging
- Product wasn't used or damaged
- Product must include original tags
We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:
- The item may be damaged during transit
- Or there might be a manufacturing defect
- Or that a wrong item is delivered to you
In such cases as given above, we will replace the item, provided that the request for replacement/ return of item is made within the stipulated time-frame as mentioned above.
If the reverse pick-up option is not available at your location, you can self-ship the product(s) to us on the below mentioned address by any reliable courier service within 5 days of raising a return request. Please do mention the Order No. and Return ID on a piece of paper and place it in the packet.
Items purchased during the Black Friday Sale (28th November to 2nd December 2024) are not eligible for returns or exchanges.
Kindly address the package to the following Address:
E-258A 1st & 2nd Floor, Opp. Inland Container Depot, RIICO Industrial Area, Mansarovar -302020, Jaipur
We request you to share the courier details with us at customercare@jisora.com or WhatsApp us at +91-9358935828. Any product self-shipped after 5 days of raising a return request will not be considered. We will send you a confirmation email as soon as we receive the shipment at our warehouse.