Return and Exchange Policy
5Days to raise a request
1–3Business days for pickup
₹0Pickup cost to you
10–15Business days end to end
How it works
1
Raise a request within 5 days
Visit our returns portal or click "Return or Exchange" at the footer. You have 5 days from your delivery date.
Within 5 days of delivery
2
We confirm & schedule pickup
After confirming your request, we schedule a free pickup within 1–3 business days. No additional cost to you.
1–3 business days
3
We receive & inspect
Item reaches us in 6–7 days. We inspect within 2–3 days to verify all return conditions are met.
6–7 days transit
4
Refund or exchange processed
Refund to original payment method, or exchange dispatched. Full process takes 10–15 business days.
10–15 business days total
Good to know
Exchanges with price difference
Higher-priced exchange? You pay the difference. Lower-priced? We refund the difference to you.
Refund to original payment
Refunds go to your original payment method or to account details you provide at the time of request.
One exchange per order
Once an order is exchanged, it cannot be returned or exchanged again. International orders are not eligible.
We stand behind our quality
Damaged in transit, manufacturing defect, or wrong item? We'll replace it immediately — no questions asked.
No international returns
We do not accept return or exchange requests for orders placed outside India.
NORETURNNOEXCHANGE code
Orders with this code get 5% off but are strictly ineligible for return, exchange, or cancellation. Sale purchases are also ineligible.
Eligibility conditions
Eligible for return
- Item in original, unused condition
- Original tags still attached
- Original packaging intact
- Request raised within 5 days of delivery
- Damaged in transit / manufacturing defect / wrong item
Not eligible
- Orders placed with Store Credit or Gift Card
- Gift Cards
- Customised products
- International orders
- Orders with NORETURNNOEXCHANGE code
- Previously exchanged items
- Products purchased during any sale period
Special notices
🏷️ NORETURNNOEXCHANGE Code
Orders placed using this code receive a flat 5% discount and are strictly not eligible for return, exchange, or cancellation under any circumstances.
🏷️ Sale Purchases
Products purchased during any sale period are not eligible for return or exchange.
Can't get a pickup?
Self-ship it to us
If reverse pickup is not available at your location, courier the product within 5 days of raising a return request. Include your Order No. and Return ID on a piece of paper inside the packet.
Dhapi India
E-258A, 1st & 2nd Floor, Opp. Inland Container Depot,
RIICO Industrial Area, Mansarovar – 302020, Jaipur
E-258A, 1st & 2nd Floor, Opp. Inland Container Depot,
RIICO Industrial Area, Mansarovar – 302020, Jaipur
Share courier details at customercare@jisora.com or WhatsApp +91 93589 35828. Items self-shipped after 5 days will not be accepted. We'll email you once we receive your shipment.
Still have questions?
We're here to help.
Our team replies within minutes on WhatsApp.
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जिसोरा
(जी · सोरा) Noun
Jisora is a Marwari word that means satisfaction and gratification.
Every piece we make is designed to feel as beautiful as it looks — inside and out.
Every piece we make is designed to feel as beautiful as it looks — inside and out.
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Modern spirit.
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