Frequently Asked Questions | Support at Jisora

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Everything about orders, shipping, returns, fabrics, and more. Can't find what you need? We're just a WhatsApp away.

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Our Store

We accept all major payment methods:

Cash on DeliveryUPINet BankingDebit CardCredit CardWallets

All online payments are 100% secure. Pay online and also get an extra ₹50 off — automatically applied at checkout.

Yes — cancellations and modifications are possible before your order is dispatched. Contact us immediately via WhatsApp at +91 93589 35828 or email customercare@jisora.com. Once dispatched, changes are no longer possible.

⚡WhatsApp is the fastest way to reach us for time-sensitive requests like cancellations.

Yes — address changes are possible as long as your order has not been dispatched. WhatsApp us at +91 93589 35828 right away and we'll update it for you.

Absolutely! We ship worldwide with free international shipping. On the cart page, click the "International Shipping" option below the checkout button and proceed from there.

ℹ️International orders are not eligible for returns or exchanges.

Yes! For bulk orders, get in touch via WhatsApp at +91 93589 35828 or email customercare@jisora.com and we'll assist you with pricing and processing.

Please check your spam or junk folder first. If it's not there, your email may have been entered incorrectly at checkout. WhatsApp us at +91 93589 35828 with your name and order details and we'll confirm and resend it promptly.

We currently do not offer customisation. All designs are available as listed on our website. If you need help finding the right size or style, our team is happy to guide you on WhatsApp.

Yes! Pay online (UPI, card, net banking, or wallet) and get an extra ₹50 off — automatically applied at checkout. No code required.

Yes — free shipping worldwide on every order, with no minimum order value. No hidden charges at checkout, ever.

Domestic (India): 4–5 working days from dispatch.

International: 10–15 working days from dispatch.

Delivery times may vary slightly during festive seasons or high-demand periods.

Once dispatched, you'll receive a tracking link via email and SMS with your AWB number. You can also track live on our Track My Order page. Can't find your AWB? WhatsApp us your order ID and we'll share tracking details instantly.

Please first check with family members, neighbours, or your building's reception. If still unresolved, contact us within 48 hours of the marked delivery date via WhatsApp at +91 93589 35828 and we'll raise a dispute with the courier and resolve it for you.

We have a 5-day no-questions return & exchange policy from the date of delivery. The product must be unused, unwashed, and in its original condition with all tags intact.

ℹ️Once exchanged, a product cannot be returned or exchanged again. International orders are not eligible.

Visit our Return & Exchange portal and submit your request within 5 days of delivery. Once confirmed, we schedule a free pickup within 1–3 business days at no cost to you.

Pickup: Scheduled within 1–3 business days of your request
Transit: We typically receive the product within 6–7 days
Processing: Refund or exchange dispatched within 2–3 working days of receipt
Total: Usually 10–15 business days end to end

Refunds are returned to your original payment method. For COD orders, a RazorPay link is sent via email/SMS where you enter your bank details for reimbursement. You may also choose a Store Credit Voucher valid for 1 year as an alternative.

We're very sorry if this happened! Please upload a clear image within 24 hours of delivery through our Return & Exchange portal. We'll schedule a free pickup and issue a full refund or replacement after evaluating the item.

Each product page lists its return eligibility under the "Return & Exchange Policy" section. If unsure, WhatsApp us before ordering and we'll confirm.

A store credit voucher is issued when you return a product and prefer store credit over a cash refund. It is 100% redeemable on any purchase at jisora.com and is valid for one full year from the date of issue.

Your store credit code is emailed to your registered address. At checkout, enter the code in the "Enter Coupon Code" field and the credit is automatically deducted from your total.

Store credits are valid on jisora.com only. They cannot be used on Myntra, Amazon, or any third-party platform.

Check your spam or junk folder first. If still missing, email us at customercare@jisora.com with your registered email and return details — we'll resend the voucher right away.

Our current active offers:

JISORA10 Use code JISORA10 for 10% off sitewide.

Prepaid Offer Get an extra ₹50 off on all prepaid orders — automatically applied, no code needed.

At checkout, find the "Enter Coupon Code" field under the order summary. Type your code and click apply — the discount reflects instantly in your total before payment.

Only one promo code can be applied per order. However, the prepaid ₹50 discount stacks automatically on top — so you still benefit from both savings.

Check our detailed Size Guide with measurements for every size we offer. If you're between sizes, WhatsApp us your bust, waist, and hip measurements and our team will personally recommend the right size for you.

All our products are made from natural, breathable fabrics:

Cotton FlexCotton LycraRussian SilkCotton DobbyCotton PoplinMuslin SilkNatural Crepe

Visit our Fabric Guide for a full breakdown of each fabric and its care tips.

For best results:

Wash in cold water on a gentle cycle, or hand wash
Use a mild detergent — avoid bleach or harsh chemicals
Do not wring — gently squeeze out excess water
Dry in shade, away from direct sunlight to preserve colour
Iron on medium heat while slightly damp for best results

Specific care instructions are also on each product label.

We photograph all products under natural lighting for accuracy. However, slight colour variations may occur due to screen calibration differences across devices. If you'd like more photos of a product before ordering, just ask us on WhatsApp.

We restock popular styles regularly. Click "Notify Me" on the product page and we'll email you the moment it's back. You can also WhatsApp us the product name and we'll share the expected restock timeline.

We're at E-258A, 1st Floor, Opp. Inland Container Depot, RIICO Industrial Area, Mansarovar, Jaipur – 302020. Find us on Google Maps.

We're open Monday to Saturday, 10:00 AM – 7:00 PM. Closed on Sundays. No appointment needed — just walk in and our team will assist you with styling, sizing, and fabric guidance.

Besides our website you can also find us on Myntra and Amazon. For the widest selection, exclusive offers, and best prices, shopping at jisora.com is always recommended.

💡Store credits and our returns portal are only available on jisora.com.

At our store we accept Cash, UPI, and Debit & Credit Cards. All major payment modes are available.

Still have a question?

Our team is available Monday–Saturday, 10 AM – 7 PM. We typically reply within minutes on WhatsApp.

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+91 93589 35828 · Replies in minutes

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